Frequently Asked Questions
1. What types of behavior problems are covered in the program?

Mark
: “The Online Parent Support® (OPS) program will help you deal with most
of the negative behaviors children exhibit. I focus primarily on the behaviors that
prevent a child from getting along with parents, teachers, siblings, etc., as well as
those behaviors that may damage the child's future, mental health, and/or
physical health. For example:

·        Anger-control problems
·        Annoying siblings, classmates, etc.
·        Arguing with adults and other authority figures
·        Behavior problems at school
·        Blaming others for mistakes and misbehavior
·        Destroying property
·        Disrespect
·        Fighting
·        Lying
·        Poor academic performance
·        Poor self-esteem
·        Refusing to comply with rules and requests
·        Running away from home
·        Stealing
·        Talking back
·        Temper tantrums
·        Verbal & physical abuse toward parents and others

The techniques outlined in the program will help you in parenting ALL your
children, not just those who are
out-of-control.”


2. Do you have any outcome measures regarding the success rate of
your program?

Mark
: “We do track outcomes for the Parent Support Group (i.e., the live
seminars), which if the offline version of OPS. The material presented during
these seminars is exactly the same as the material presented online. The only
difference is that individuals who attend the live seminar see me face-to-face
and ask questions directly, whereas members of OPS see me in a series of Online
Instructional Videos and ask questions via email.

Based on data collected since March of 2002, approximately 94% of participants
report that (a) the child’s behavioral problems have reduced in frequency and
severity and (b) the few remaining problems are manageable. Research of OPS
has also shown:

·        Reduced screaming and name-calling
·        Reduced parental stress and anxiety
·        Reduced or eliminated spanking and hitting
·        Reduced child behavior problems
·        Increased parental confidence
·        Improved parenting skills
·        Improved parent-child relations
·        Improved child self-esteem
·        Improved child cooperation
·        Improved child adjustment
·        Improved child academic performance

The success rate for members of OPS is nearly identical to that of parents who
attend the live seminars.”


3. Will this program work as effectively for an African American
family, for example, as it does a Caucasian family?  In other words,
is race an issue at all?

Mark
: “There has been a great deal written about the effects of class, race, and
ethnicity on parenting styles. Many of these studies have portrayed the parents
in “non-dominant” groups and those with low socioeconomic status as deficient in
parenting. The negative portrayal of parents who are members of non-dominant
groups has occurred to a large extent because White, middle-class European
American parenting styles have been used as the standard against which
parenting styles are measured. Parenting styles that are viewed as less than
optimal in one cultural context may be necessary to cope with the realities of
another cultural context.

Most authors tend to write about the culture they know best. Because it is the
predominant culture in this country, most authors of programs and books write
about white, middle-class families. As a result, some programs may not be
sensitive to the cultural differences of minority populations.  In the past ten years,
there has been a rapid movement towards making programs more culturally
relevant to different populations. We pay attention to how different cultures raise
their kids – and have adapted OPS to match these differences.”


4. Can grandparents use the program?

Mark
: “Yes. More and more grandparents are becoming the primary caretakers
these days. Thus, they must take on a different role -- the role of parent. Many
members of OPS are grandparents who have learned effective ways to deal with
problem behavior that was beyond their wildest imagination -- behavior they had
never witnessed in their own children.


5. What is the difference between conventional versus
unconventional parenting techniques?

Mark
: “Unconventional parenting strategies are simply those approaches to
parenting that moms and dads do not typically think to use. We have to be
creative when parenting strong-willed, out-of-control children. In some cases,
you will be instructed to do the last thing you would ever think to do first.

It is widely accepted by parent educators today that parenting patterns are
learned in childhood and replicated later in life when children become parents.
The experiences children have during the process of growing up have a significant
impact on the attitudes, skills, and child-rearing practices they will use with their
own children. However, when raising a child with oppositional defiant tendencies,
typical parenting strategies (i.e., techniques your parents used when you were
growing up) tend to make the child’s behavior problems worse. No parent is
prepared, based on his/her past family-experience, to deal effectively with an
above average level of defiant behavior. Parenting a strong-willed child does not
come naturally. Regrettably, parents often waste years trying to figure out a way
to ‘get through’ to this type of child.”


6. Can teachers, social workers, and other therapists use the
information in the OPS program?

Mark
: “Every adult who works with children in some shape/form/fashion will
benefit from the strategies presented in OPS program. Hundreds of OPS members
(as well as individuals who attend the live seminars) are now better equipped to
deal with their difficult students, clients, and patients because they learned how
to
think outside the box and approach behavioral problems from a completely
different angle. Clinicians, educators, therapists, etc., will receive five Continuing
Education Units (5 CEUs) after completing the course and filling-out the program
evaluation form at the end.”


7. Will this program meet the requirements for court-ordered
parenting classes?

Mark
: “Yes. OPS is endorsed by Madison Superior Court, Division II. Parents can
receive a certificate of completion (upon request) after completing the course and
filling-out the program evaluation at the end.”


8. Why an E-book rather than a regular book?

Mark
: “We wanted the book to be digital (i.e., an eBook) so that parents could
download it instantly – no waiting for shipment. Most parents who are struggling
with their child’s behavior problems need answers immediately rather than in
3 to 10 days. Parents do not have to wait for a physical product (e.g., a book) to be
shipped to their homes. Instead, they can begin programming within a matter of a
few minutes.”


9. Is there a recurring monthly charge, and is there a time limit
regarding how long parents can access the material?

Mark
: “No. Members only pay a one-time fee of  $29.00, and there is no time
limit. You can go at their own pace, access the material from multiple computers,
and share your membership with other family members at no extra cost (e.g.,
spouse, ex-spouse, grandparents, etc.).”


10. Why only $29.00? The other programs out there are so much more
expensive.

Mark
: “Because there are no physical products. We have no inventory, and there
is nothing to ship. All the video, audio and text are completely download-able. If
we had to ship DVDs, CDs, and a hard copy of the book, the cost would be closer to
$299.00.”


11. Can this program work for me if I’m divorced and my son’s father
lets him get away with everything while at his home?

Mark
: "Yes (you're referring to the Disneyland Dads). But I have to say, neither
you nor your ex can
control your child. Neither one of you can make your child
spit, stand on his head, walk a straight line, or any other behavior for that matter.
Thus, you will learn how to (a)
stop trying to 'control' behavior, and instead (b)
start 'influencing' her/him to make better choices. As a result, your child will take
your 'influence' with him/her (so to speak), even when he/she goes over to dad's
house."


12. How long will it take to see a positive change in my child's
behavior?

Mark
: "You should notice positive changes in your child – and in yourself – the
very first day you use OPS parenting strategies. As you begin to implement the
techniques outlined in the program, you will see even more significant, long lasting
changes in your child’s behavior and attitude. Parenting your child will become
easier -- and more enjoyable.

Bear in mind that if your child is, say, 6-years-old -- it has taken 6 years for
the problems to get to this point. So it will take at least a few weeks to get the
problems turned around. Most parents (90% plus) see permanent changes in
their child's behavior within 4 weeks."


13. My child has a diagnosis (e.g., ADD, ADHD, Bipolar Disorder,
Aspergers Syndrome, Reactive Attachment Disorder, etc.). Will it
work for him?

Mark
: “Definitely. Children rarely act-out for extended periods of time simply
because they have a
behavior problem. Most of these children have underlying,
core issues that will need to be dealt with in advance of 'misbehavior'.  The OPS
program is especially helpful -- and indeed necessary -- for children who are
having these mental health issues.”


14. Is there anyone who shouldn’t use the program?

Mark
: “Children with severe autism, profound mental retardation, and disorders
that result in an inability to communicate will probably not benefit as much from
the strategies outlined in the OPS program.”


15. What is the age range for this program?

Mark
: “I've used the techniques and concepts in the OPS program successfully
with children as young as 3 years of age – and as old as 15. The program has
proven to be effective with children of any age, because it provides detailed
guidelines to help parents
create (in some cases spontaneously) the most effective
approach for any given problem -- regardless of age, gender, or race.

A popular parenting-myth is that
one should parent differently depending on the
child’s age
. This is an example of the misinformation floating around. You would
certainly want to use different language depending on the child’s developmental
stage (e.g., you don’t want to use big words with a 3-year-old), but parents should
basically parent the same way whether their child is 3 or 13.”


16. What if the program doesn’t work for me?

Mark
: “Then we will refund 100% of your purchase price ($29.00).

If you will work the program, the program will work for you – especially if you
take full advantage of the parent-coaching aspect of OPS.

Our third-party researcher who conducts ongoing 'outcome measures' of OPS
reveals that, of those random members who are polled, approximately 94%
report that:

(a) the child's behavioral problems have reduced in
frequency (i.e., the number
of
episodes of parent-child conflict that occurs within any given week)

(b) the child's behavioral problems have reduced in
severity (i.e., the intensity
of the parent-child conflict)

(c) the few remaining problems are easily managed by the parent.

It should be noted that we rarely get requests for refunds – in fact, quite the
opposite. We frequently receive emails from parents who feel as though they
have 'under-paid' for this service because of the significant benefit received in
such a short period of time.”


17. My child has not been diagnosed with Oppositional Defiant
Disorder. Would this program be as effective with him?

Mark
: "Absolutely. The vast majority of children whose parents have joined
Online Parent Support have not yet had a formal diagnosis of ODD. The sooner
parents implement these strategies, the less likely it is that their child will ever
develop the disorder (even though he/she may be exhibiting some oppositional
traits currently)."


18. Can I order this program even though I live in Australia?

Mark
: "Yes. The program is all online - so your geographical location is not an
issue. Nearly 70% of OPS members are from outside the United States."